Frequently Asked Questions

Of course. When you choose Northern Rivers Pools for your swimming pool, you are also choosing the experts at creating the BIG PICTURE.

We can assist you with choosing the best type of fencing and install it for you, and provide any aspect of landscaping you require from paving to turfing and garden design.

After all, a swimming pool is a lifestyle addition to your dream outdoors piece of paradise that needs to be incorporated and work with your overall yard design.

Yes, we will prepare all council required applications and plans for you to sign before we submit on your behalf.

Usually these applications get approved without any conditions within 3-6 months.

This is a question that many unethical pool companies would just say ‘Yes’ because they know that is what you want to hear.

The truthful answer to this question is that ultimately a swimming pool is a lifestyle investment to your home. To people that value the lifestyle that a swimming pool provides then ‘Yes’ a swimming pool may well increase the value of your home.

However, it is also very important to consider the overall contribution a swimming pool adds to a property. It needs to be positioned correctly so that it works well with the overall design and style of the house and landscaping requirements.

I’m sure you’d agree, a pool that is just plonked in the middle of a yard with a fence around it suggests that not much planning went into creating a visually appealing investment.

When you choose Northern Rivers Pools, we work with you to create your dream outdoors piece of paradise that is not only practical and stylish, but also considered a positive investment for your lifestyle.

It’s entirely possible that you could be swimming in your brand new swimming pool within 6 weeks of placing your order. Of course this is dependent on external influences such as council approval or even inclement weather that we have no control over.

Here’s the thing…we know that once you’ve made the decision you’ll be pretty excited and itching to get your new pool in. Rest assured, we will do everything we possibly can to work within your desired timeframe.

Great question. For many years fibreglass pools used to be considered lesser than a concrete pool. But BOY! Haven’t things changed. A fibreglass pool offers so many more positives when compared to concrete pools.

The most obvious benefit is the speed of installation. With a fibreglass pool you can be swimming within 2 weeks of the ground being excavated. With a concrete pool this would be more like 2 months.

Other benefits include a smoother surface, meaning less grazes, scratches and swimming costume disasters, easier cleaning and maintenance due to non porous surface and overall less chemicals required saving you time, effort and money.

By choosing a Leisure Pool from Northern Rivers Pools you are also receiving the most comprehensive lifetime warranties offered in the industry, where concrete pools are generally only covered for 7 years and other fibreglass pool are usually covered for no more than 25 years.

You can also view our full range of Leisure Pools on display at 6 Computer Rd, Yatala (just north of the Gold Coast). Feel free to take your swimmers with you and experience the Leisure Pools difference first hand… and give the kid’s a reason not to complain on the trip!

We also have many happy customers that have allowed us to invite you to contact them to take a look at their Leisure Pool and share with you their experience.

It’s simple really. Because we take the time to fully understand your needs & wants, our all inclusive proposal has you covered. We allow as standard what other companies charge you extra for.

We make it crystal clear exactly what is included in your all inclusive investment so you can make an informed decision to achieve your dream outdoors piece of paradise

Absolutely, on top of our 100% FIXED PRICE PROPOSAL Guarantee, we offer a number of other Peace Of Mind Guarantees.

• Leisure Pools LIFETIME STRUCTURAL WARRANTY on swimming pool shell, and LIFETIME STRUCTURAL OSMOSIS WARRANTY, the only manufacturers Lifetime Guarantees available in Australia
• We Guarantee you will get exactly what you pay for, or better if substitution is required (this very rarely happens)
• We Guarantee to provide you with Quality Advice and Friendly, Reliable Service
• We Guarantee to arrive On-time for any Appointments we arrange with you
• 100% Satisfaction Guarantee at completion or we will rectify at no cost to you until you are completely satisfied and can’t wait to invite your friends and family over to take a dip.

Northern Rivers Pools allows several options to pay for your Swimming Pool. We accept Cash, Bank Cheques & Direct Deposit or finance through HANDIPAY. If you require finance, we can assist you to obtain this through our Swim Now – Pay Later program* (To Approved Purchasers only)
Payments generally occur in 5 phases:

• 10% Deposit (on signing of contract)
• 20% on Excavation of Swimming Pool hole
• 50% on Delivery of Pool Shell & Equipment
• 15% on completion of Installation
• 5% on Handover

No. Sorry to be blunt but there’s no getting away from this. The old saying of “you get what you pay for” extends to the Swimming Pool Industry. I’m sorry to say, there are cowboys out there that have given us all a bad name at times.

Some companies will get you signed up for a cheap standard price then once you’re committed hit you with all the additional hidden costs that are disguised in cleverly designed contractual clauses.

Others will promote in clever marketing the virtues of Mineral Salt water sanitization and then tell you that to get maximum benefit you need to match it with some u-beaut whizz bang filtration system that will cost you much more than is realistically required.

You may even be sold a cheaper inferior non energy efficient pump and filtration system that can ultimately cost you many times the initial savings in long term energy costs.

And when it comes to warranties, some companies will only offer 7,10 or occasionally up to 35 years on the body shell of your pool. Wouldn’t you prefer the peace of mind of a LIFETIME STRUCTURAL WARRANTY AND LIFETIME STRUCTURAL OSMOSIS WARRANTY that only ‘Northern Rivers Pools’ can offer on behalf of the manufacturer Leisure Pools?

Northern Rivers Pools are recognized as industry leaders when it comes to ensuring that our customers are fully informed and confidently prepared to plan and create your Dream Outdoors Piece of Paradise, without unnecessary hassles or heartache.